Lbrawee
Refund & Return Policy
At Lbrawee, we want you to be satisfied with your purchase. Our return and refund policy is designed to make the return process simple, clear, and transparent.
30-Day Return Policy
We offer a 30-day return policy.
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To begin a return, please contact us using the contact information provided at the bottom of this policy.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
- The return request must be made within 30 days of receiving the order.
Items that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
The following items are generally not eligible for return:
- Items that have been used or damaged by the customer.
- Items returned more than 30 days after delivery.
- Items that are not in their original condition or packaging.
Large & Freight Items (E-Bikes, Mowers, Generators, Sheds, Car Lifts)
Bulky items shipped by freight follow the same 30-day window, with these extra conditions:
- E-bikes and powered equipment must be unused, unassembled where possible, with no charge cycles or fuel added.
- Please contact us before sending anything back so we can arrange freight pickup; returns shipped without a return authorization cannot be processed.
- Return freight cost is the customer's responsibility unless the item arrived damaged, defective or incorrect — in that case we cover all return shipping.
- Freight deliveries must be inspected on arrival; note any visible damage on the carrier's delivery receipt and contact us within 48 hours.
Return Process
To request a return, please contact Lbrawee with your order information and details about the item you wish to return.
We will provide any applicable return instructions and information needed to complete the process.
Customers are responsible for ensuring that returned items are properly packaged and safely shipped.
Inspection of Returned Items
Once we receive your returned item, we will inspect it to determine whether it meets the eligibility requirements described in this policy.
After the inspection, we will notify you whether your refund has been approved or rejected.
Refund Process
If your return is approved, your refund will be processed to your original payment method.
Approved refunds are generally processed within 5–10 business days after the return has been received and approved.
Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
Damaged or Incorrect Items
If you receive an item that arrives damaged, defective, or is different from what you ordered, please contact us as soon as possible with your order information and details about the issue.
We will review the situation and provide appropriate instructions for resolving the issue.
Contact Information
For return or refund questions, please contact us:
bedcard (Lbrawee) 818 E Placita Del Mirador Tucson, Arizona 85718 United States
Phone: +1 520-836-9544
Email: tibocifov35@gmail.com
We appreciate your business and are committed to making the return and refund process as straightforward as possible.